Privacy Policy

Last updated: 7/31/2025

Information We Collect

At WellDiem, we collect information you provide directly to us, such as when you create an account, book a coaching session, apply to become a coach, or contact us for support. This may include:

  • Name and contact information
  • Payment information (processed securely through Stripe)
  • Booking and session details
  • Coach profile information and certifications (for coaches)
  • Communication preferences
  • Profile photos and bio information

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process payments and bookings
  • Communicate with you about your account and sessions
  • Improve our platform and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with:

  • Payment processors (Stripe Connect) for secure payment processing
  • Coaches you book sessions with (client information)
  • Clients who book your services (coach information)
  • Cloud storage providers (Cloudinary) for image hosting
  • Email service providers (Resend) for transactional emails
  • Service providers who assist in our operations
  • Law enforcement when required by law

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and improve your experience. These help us remember your preferences, maintain your session, and analyze platform usage.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure HTTPS connections for all data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Lodge a complaint with supervisory authorities

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Website: welldiem.com